MPQC will undertake to provide the following levels of customer service:

CENTRE /QUALIFICATION APPROVAL

§       Completed Centre Applications will be acknowledged within 7 working days of receipt.

§       External Verifiers will arrange within 4 weeks of the receipt of a complete and accurate application for a mutually convenient date for the Centre Approval visit.

§       EMP will confirm in writing the decision regarding Centre Approval within 2 weeks of receipt of the EV Report.

§       Accurate and complete Staff Applications, not attached to a Centre Approval Application, will be acknowledged within 7 working days of receipt and will be processed within 6 weeks of receipt and the centre informed in writing of the outcome.

EXTERNAL VERIFICATION

§       External Verifier visit reports will be completed on the day and agreed with the Centre Co-ordinator and an electronic copy left in the centre

GENERAL COMMUNICATIONS

§       Written enquiries/complaints/appeals to EMP or its EVs will normally be dealt with within 7 working days of receipt. However, if to the Appeals panel this may take up to 28 working days.

§       Fees are reviewed annually and any changes are notified to all Approved Centres in September with implementation from the 1^st October.

§          Where centres have candidates wishing for assessment in Welsh or Irish (Gaeilge) then EMP will ensure that all necessary assessment material and specifications can be supplied in those languages – centres should notify EMP Awarding Body at the approval stage if this is a requirement

REGISTRATION/CERTIFICATION:

§       Accurate and complete Candidate Registrations will be processed within 20 working days of receipt to EMP HQ.

§       Accurate and complete Candidate Achievement Records will be processed within 30 working days of receipt to EMP HQ.

CONTACT DETAILS

All enquiries initially should be sent to our Administration staff at:

Address:                MPQC Awarding Body, Alban Row, 27-31 Verulam Road, St. Albans,

                                Herts. AL3 4DG

Telephone:           01727 817205                        

Your enquiry will then be forwarded to the most appropriate person.